Accessibility

We aim to meet WCAG 2.1 Level AA standards: readable contrast, keyboard-navigable pages, descriptive alternative text on images, and content that adapts to phones, tablets, and screen readers.

Virtual sessions are available across Ontario for anyone who finds travel difficult. If you need accommodations — extended time, written summaries, a support person present, or a specific communication method — tell us and we will arrange it.

Please contact us before your first in-person visit at our North York or Oakville offices so we can confirm the accessibility details of the space you will be using.

If you encounter a barrier on this website or in our services, let us know and we will respond within five business days.